Terms of Use
This page — the primary terms governing account creation, use, and closure
LEGAL REFERENCE
Our Terms and Conditions for Pakistan
388 games operates under a clear policy structure so you know exactly what governs your account, your transactions, and your activity on our platform. These terms apply to...
Account PolicyJurisdiction TermsPrivacy ConditionsFair Use RulesDispute Process
How Our Legal Terms Govern Your Account
By opening an account with 388 games, you agree to the terms set out on this page, which apply to all activity conducted where local law permits. Our policy covers how your personal data is stored, how transactions processed through JazzCash, Easypaisa, SadaPay and Raast are recorded, and how disputes are handled. Account access is limited to individuals who meet the eligibility
criteria applicable in their supported region. We update these terms periodically; continued use of your account following any update constitutes acceptance of the revised policy. If you disagree with any part of these terms, the appropriate step is to contact our support team before continuing to use the platform.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
LEGAL CONTACT PATHS
Reach Us on Policy and Terms Questions
If any section of our terms raises a question or you need clarification on how a specific policy applies to your account, our support team is the right starting point. We aim to respond to policy-related queries within one business day.
Team online
Live Chat
Our live chat channel is open around the clock. Send a message describing your policy question and an agent will walk you through the relevant terms section that applies to your account situation.
Email Support
Write to our support address for formal policy queries or to request a copy of the terms applicable to your account region. We keep written records of all policy correspondence for your reference.
Help Centre
Our help centre carries a dedicated legal section where you can read the current version of each policy document, including our privacy notice, cookie policy, and account-use conditions.
POLICY TRUST SIGNALS
Why You Can Rely on Our Legal Framework
Our legal documents are written by people who operate this platform day to day, which means the terms reflect how the system actually works rather than how a generic template describes it.
Clear Language
We write our terms in plain English so you can read them without a legal background. Where technical language is unavoidable, we include a short explanation alongside the formal clause so nothing is left ambiguous.
Regular Review
Our policy team reviews all legal documents on a scheduled basis. Any change that materially affects your account rights is communicated directly before it takes effect, not buried in a footer update.
Pakistan Context
Our terms account for the payment landscape in Pakistan. References to JazzCash, Easypaisa, SadaPay and Raast are built into the transaction clauses rather than added as footnotes to a generic template.
Data Handling
We specify exactly which data categories we collect, how long we retain them, and under what circumstances we would share them. You can request a copy of your account data at any time through the support channel.
Account Security
Two-step verification and session-timeout policies are documented in the security section of our terms. These are not optional features — they are platform-wide standards applied to every account we operate.
Dispute Resolution
Our dispute process has defined timelines: acknowledgement within 48 hours, initial assessment within five working days, and a final written response within 21 days. These timelines are binding on our team.
POLICY PAGE CONSISTENCY
How This Page Sits Within Our Legal Set
Our legal section is structured so each policy document covers a distinct area without overlap. This page covers the main terms of use; sibling pages address privacy, cookies, and payments separately so...
Privacy Policy
How we collect, store, and process personal data tied to your account
Cookie Policy
Which cookies we place, why we place them, and how you manage your preferences
Payment Terms
Transaction rules specific to JazzCash, Easypaisa, SadaPay and Raast processing
Account Conditions
Eligibility, verification, and the conditions under which accounts may be reviewed
Withdrawal Policy
Timelines and identity checks that apply when funds leave your account
Amendments Log
A dated record of material changes made to any policy document in the current year
POLICY LAYOUT FEATURES
What Shapes the Legal Side of 388 Games
The structure of our legal section reflects how we actually run the platform — each document maps to a real operational area rather than serving as a catch-all...
Modular Documents
Each policy covers one topic only. You will not find...
Versioned Pages
Every policy page carries a version date at the top...
Jurisdiction Clarity
Where a clause applies only in certain supported regions, we...
Accessible Format
Legal pages are structured with clear headings and numbered clauses...
Linked Definitions
Defined terms used across multiple documents — such as 'account...
Contact in Context
Each major section of our terms includes a direct reference...
Common Questions About Our Terms and Policies
Your account is governed by the terms set out on this page, applied in accordance with the laws of the jurisdiction covering your supported region. Where local law in Pakistan creates specific obligations, those are addressed in the Pakistan-specific clauses of our terms.
On account closure, we retain transaction records and identity verification data for the period required by applicable law in your region. All other personal data is deleted within 30 days of closure confirmation. You can request a data export before closing.
We do not make material changes silently. Any update that affects your account rights is communicated via email or an in-account notice before it takes effect. Minor corrections such as typo fixes or formatting changes do not require advance notice.
Raise a dispute through our live chat or email support channel with your transaction reference and the date of the payment. Our payments team reviews JazzCash and Easypaisa disputes within five working days and provides a written outcome with the applicable policy clause cited.
The core account terms are identical across all payment methods. The payment-specific clauses in our Payment Terms page address processing timelines and any method-level conditions that differ between SadaPay, Raast, JazzCash and Easypaisa accounts.
Supported regions are the areas where 388 games makes its platform available where local law permits. If your location is within a supported region, these terms apply in full. If your region is not currently supported, account creation is not available to you at this time.
Each policy page on 388games.games carries a version date at the top of the page. The amendments log in our legal section lists every material change made across all documents during the current year, with dates and a short description of what changed.